last updated 25 September 2026

Refund policy

If a credit pack isn’t for you, ask for a refund within 14 days of buying it. If you haven’t used any of its credits, you get your money back in full, no reason needed. If you’ve used some, we refund the unused part. Free daily credits are always used before paid ones, so a pack is only touched once the day’s free credits run out.

This applies to every purchase made on the website, including checkouts opened from the macOS app.

How to ask

• Go to paddle.net, find your AfterPrompt order with the email you used at checkout, and request a refund. Or:
• Email afterprompt@inchi.dev with your order number from Paddle’s receipt.

Paddle, our reseller and Merchant of Record, processes the refund to your original payment method. It usually takes 5–10 business days to show up, depending on your bank.

After 14 days

We may still refund if something went wrong, for example if the credits never arrived or you were charged twice. Just write to us.

Bought in the iOS app?

App Store purchases are refunded by Apple at reportaproblem.apple.com.

After a refund

The refunded credits are removed from your balance. If you already spent some of them, your balance goes to zero rather than below it. Your scores, username, and free daily credits stay.

This policy doesn’t limit any rights you have under consumer law.